Privacy Policy

How we collect, use, and protect your personal information

Last updated: January 15, 2024
1. Information We Collect

Personal Information:

We collect information you provide directly to us, such as:

  • Name, email address, and phone number
  • Account registration information
  • Communication preferences
  • Travel preferences and booking history
  • Reviews and feedback you submit

Automatically Collected Information:

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on our site
  • Referring website information
  • Location data (with your permission)

Third-Party Information:

We may receive information from our booking partners and other third-party services you choose to connect with your account.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process bookings and facilitate reservations
  • Send you confirmations, updates, and customer support
  • Personalize your experience and recommendations
  • Send marketing communications (with your consent)
  • Analyze usage patterns and improve our platform
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

Legal Basis for Processing (GDPR):

We process your personal data based on:

  • Your consent for marketing communications
  • Contract performance for booking services
  • Legitimate interests for platform improvement
  • Legal compliance for regulatory requirements
3. Information Sharing and Disclosure

We may share your information with:

Booking Partners:

When you make a reservation, we share necessary information with hotels and booking platforms to complete your booking.

Service Providers:

We work with third-party companies that provide services such as:

  • Payment processing
  • Email delivery
  • Analytics and advertising
  • Customer support
  • Data storage and security

Legal Requirements:

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze site traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve site functionality and user experience

Types of Cookies:

You can control cookies through your browser settings. However, disabling certain cookies may affect site functionality.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection
  • Secure data centers and infrastructure

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

6. Your Rights and Choices

Access and Portability: You can request a copy of your personal data we hold.

Correction: You can update or correct your personal information through your account settings or by contacting us.

Deletion: You can request deletion of your personal data, subject to certain legal obligations.

Marketing Communications: You can opt out of marketing emails by clicking the unsubscribe link or updating your preferences.

Cookie Preferences: You can manage cookie settings through our cookie preference center.

GDPR Rights (EU Residents): You have additional rights under GDPR, including the right to object to processing and lodge complaints with supervisory authorities.

CCPA Rights (California Residents): You have rights under the California Consumer Privacy Act, including the right to know what personal information is collected and to opt out of sales.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services and user experience

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Binding corporate rules
  • Certification schemes
9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

For material changes, we will provide additional notice, such as email notification or prominent website notice.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@parhaatstays.com
  • Phone: +1 (555) 123-4567
  • Address: 123 Luxury Travel Blvd, Suite 500, New York, NY 10001

Data Protection Officer: For GDPR-related inquiries, contact our Data Protection Officer at dpo@parhaatstays.com